So I signed up for a new hosting account with a company I’ve done business with before. After signing up for the account, I received an email that the new account was ‘on-hold.’ So I contacted their online support:
Welcome to myhosting.com An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 43 seconds. Thank you for waiting.
You are now chatting with ‘Vin’
Vin: Hello Daniel, welcome to myhosting.com. My name is Vin, how can I help you today?
Daniel Woolston: hi there…i’m creating a new account to build a wordpress site for a friend.
Daniel Woolston: i signed up and it immediately put my account ‘on hold’
Vin: Okay Daniel, may I know if you are facing issues in accessing your myhosting.com account?
Daniel Woolston: yes. the new account is under account name: xxxxxxxx
Vin: Could you please provide me the account id of the same?
Daniel Woolston: xxxxxxxxx
Vin: Thank you Daniel. Let me fetch the account details. Please stay online.
Daniel Woolston: thank you for your help
Vin: Thank you for staying online.
Vin: On checking your account I could see that your account is in administrative hold due to incomplete verification.
Daniel Woolston: i haven’t received any kind of verification requests
Vin: You can expedite your hosting account activation by completing and sending this verification form or calling us at 1-866-289-5091 from the phone number on file. To download the verification form, please visit the link » http://myhosting.com/docs/cc_auth.aspx
Daniel Woolston: wow…i never had to do that before with my other account
Daniel Woolston: i dont have time to do something like that. i’m at work and told my friend i’d have something up today
Vin: No problem. This is done as part of our policy. You may please complete the verification process.
Vin: This form must be accompanied by a photocopy of the front side of your Driver’s license and a photocopy of the front and back of your credit card. You can fax these documents to: +1 (416) 9577405 or mail us at firstname.lastname@example.org.
Vin: You will be notified by e-mail after we verify your account information and your hosting account will then be activated.
Daniel Woolston: no thanks. can i just cancel the account then? there are plenty of hosting sites that don’t require that level of confirmation.
Daniel Woolston: i didnt have to do this when i signed up before.
Daniel Woolston: also..it seems strange (and insanely dumb) to ask a s customer to send a copy of their drivers license and credit card via fax or email. that’s not very secure.
Vin: This is done as part of security rules. When a new account is started we need to verify the genuinity of the account. This is processed by every webhost. Your understanding is highly appreciated with this matter.
Daniel Woolston: so you’re saying that its ok to send my drivers license and credit card via an unsecure line?
Daniel Woolston: i need to copy/paste this conversation, because…wow