Jeff and Megan Woolston - 2014

End of a beautiful day…

A new life awaits…. Security Fail

So I signed up for a new hosting account with a company I’ve done business with before. After signing up for the account, I received an email that the new account was ‘on-hold.’ So I contacted their online support:

Welcome to An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 43 seconds. Thank you for waiting.

You are now chatting with ‘Vin’

Vin: Hello Daniel, welcome to My name is Vin, how can I help you today?

Daniel Woolston: hi there…i’m creating a new account to build a wordpress site for a friend.

Daniel Woolston: i signed up and it immediately put my account ‘on hold’

Vin: Okay Daniel, may I know if you are facing issues in accessing your account?

Daniel Woolston: yes. the new account is under account name: xxxxxxxx

Vin: Could you please provide me the account id of the same?

Daniel Woolston: xxxxxxxxx

Vin: Thank you Daniel. Let me fetch the account details. Please stay online.

Daniel Woolston: thank you for your help

Vin: Thank you for staying online.

Vin: On checking your account I could see that your account is in administrative hold due to incomplete verification.

Daniel Woolston: i haven’t received any kind of verification requests

Vin: You can expedite your hosting account activation by completing and sending this verification form or calling us at 1-866-289-5091 from the phone number on file. To download the verification form, please visit the link »

Daniel Woolston: wow…i never had to do that before with my other account

Daniel Woolston: i dont have time to do something like that. i’m at work and told my friend i’d have something up today

Vin: No problem. This is done as part of our policy. You may please complete the verification process.

Vin: This form must be accompanied by a photocopy of the front side of your Driver’s license and a photocopy of the front and back of your credit card. You can fax these documents to: +1 (416) 9577405 or mail us at

Vin: You will be notified by e-mail after we verify your account information and your hosting account will then be activated.

Daniel Woolston: no thanks. can i just cancel the account then? there are plenty of hosting sites that don’t require that level of confirmation.

Daniel Woolston: i didnt have to do this when i signed up before.

Daniel Woolston: seems strange (and insanely dumb) to ask a s customer to send a copy of their drivers license and credit card via fax or email. that’s not very secure.

Vin: This is done as part of security rules. When a new account is started we need to verify the genuinity of the account. This is processed by every webhost. Your understanding is highly appreciated with this matter.

Daniel Woolston: so you’re saying that its ok to send my drivers license and credit card via an unsecure line?

Daniel Woolston: i need to copy/paste this conversation, because…wow